We hope you love your GAZMAN purchase. If something is not quite right, you can return eligible item(s) within 30 days for a refund or exchange, provided they meet the conditions below.

Return Conditions

We can accept your return if:

• You provide proof of purchase with the item(s) being returned. 
• The item(s) are unworn, unwashed, unused and in their original condition, with original tags attached. 
• The return is requested within 30 days of purchase for in store purchases, or within 30 days of receipt for online orders.
• Due to health reasons, underwear or undergarments cannot be returned or exchanged unless there's a genuine fault.

Returns by Post

For a limited time, online orders delivered to an Australian address can be returned by post free of charge.

To return an online order by post: 

• Email online@gazman.com.au with your full name and order number. We will send you a reply-paid label.
• Complete the Returns Form included in your original parcel and place it inside the parcel with the item(s) you are returning.
• Securely package your return and make sure both the sender’s address and the GAZMAN Online Returns address are clearly visible on the outside of the parcel.

Important: Purchases made in-store cannot be returned to our Online Warehouse. This includes purchases made in-store and delivered to your home (Floor to Door orders). Please return these purchases to any GAZMAN standalone retail store. 

We currently cannot offer exchanges for online orders returned to the Online Warehouse. If you need a different size or item, we recommend returning your order for a refund and placing a new order online so you do not miss out on stock.  

If you would like to exchange your item(s) please visit any GAZMAN standalone retail store.

Once your return has been processed, it may take up to 7 days for the funds to appear in your bank account. 

Returns to Store

You return your purchase to any GAZMAN standalone retail store for an exchange or refund. Simply bring the following:

• Your invoice or order confirmation email.
• The original credit card used for the purchase.
• A valid form of ID.  

Individual store hours and locations are available on our website here.

Please note: GAZMAN purchases made at Myer cannot be returned GAZMAN standalone retail stores. These purchases must be returned to a Myer store.

Afterpay Purchases

• Online Afterpay orders can only be returned to the Online Warehouse for a full refund back to your Afterpay account.
• Online Afterpay orders cannot be exchanged or refunded in-store. 

New Zealand Returns

Postage costs for returns on online orders delivered to New Zealand are the customer's responsibility. 

To return an order from New Zealand: 

• Complete the Returns Form included in your original parcel and place it inside the parcel with the item(s) you are returning. 
• Securely package your return. We recommend using Registered Post so the parcel can be tracked. GAZMAN is not liable for items lost in transit to our Online Warehouse.
• Post your parcel to:

GAZMAN Online Returns
4 Future Place
Truganina
VIC, 3029
Australia

Faulty, Damaged or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please email customerservice@gazman.com.au with the details and photos. 

Once we have reviewed the photos and assessed your case, we’ll send you a reply-paid returns label if there is a genuine manufacturing fault or dispatch error.  If you need more information, please contact our Customer Support team.